● Internal Error during install

● Performance problems after extensive use

● Error message  “The ordinal <X> was not found in the DLL “MAPI32.DLL”

● Installing and running PixEdit on a Citrix server

● IBM Kontor 2000 (K2000) issues message "DDE Maximize" error

● Problems with scanning color or greyscale images from my old Contex or Oce scanner.

● Can I install PixView silently in a logon script?

● I have a problem with installing a SCSI card for my scanner

● On your download page I can see that the current available version is newer than my own license. What's new?

Internal error message during installation of PixEdit
Click OK, uninstall PixEdit using Add/remove programs in Control Panel. Reinsert the PixEdit CD and follow normal installation procedure.

Performance problems or Program Termination after extensive use
If you experience reduced PixEdit performance after extensive use on Microsoft Windows XP Service Pack 2 or Microsoft Server Server 2003 , you need a patch from Microsoft.

The Microsoft hotfix is not available on the Techsoft web site, you must contact Microsoft locally to get the fix for your language. When contacting Microsoft, please request hotfix KB 319740.

If you don't want to install this patch from Microsoft, you must wait until XP Service Pack 3 becomes available or use the following workaround suggested by Microsoft:

WORKAROUND
If this GDI leak is seriously degrading performance, you can turn off the new user interface theming in Windows XP. To do this, follow these steps:

1. Click Start, and then click Control Panel.
2. Click Appearance and Themes, and then click Display.
3. On the Themes tab of the Display Properties dialog box, click Windows Classic in the Theme list.
4. Click Apply, and then click OK.

For more information about this problem, please visit
http://support.microsoft.com/default.aspx?scid=kb;en-us;319740.

Error message “The ordinal <X> was not found in the DLL “MAPI32.DLL”
PixEdit 6.2 and later utilizes MAPI (Mail API) for certain functionality related to scanning and post processing. Some non-Microsoft mail clients incorrectly overwrites the standard stub MAPI32.DLL and this may prevent PixEdit from running correctly. If you encounter an error message when starting PixEdit saying that “The ordinal <X> was not found in the DLL “MAPI32.DLL””, it is likely that you have this problem.

Microsoft has created a fix for this called FIXMAPI.EXE which can be found in your \<windows>\System32 directory. Run this exe and check that PixEdit runs normally afterwards. You may also want to verify that your mail client is working properly after the fix.

Installing and running PixEdit on a Citrix server
Running and installing a Windows application on a Citrix server often requires special care. This article describes some issues that you should be aware of when installing and running PixEdit in a Citrix environment.

Registry replication
A Citrix server replicates registry information to its clients. This feature enables a server operator to easily deploy settings and configurations to a group of users. When you install an application on the server, changes in the registry that are made by the application installer are recorded and will be replicated to the users that are given access to this application. And if you run the application during the installation procedure on the server, any registry changes the application makes will also be recorded and replicated to the clients.

PixEdit stores a lot of information in the registry. Some of this information may be useful to replicate to a group of users and some is not. The information that is recorded by the PixEdit installation program is necessary for PixEdit to run properly, so it should be left as is. But, as an administrator, you have to make a choice of whether or not you want to preset any of the dynamic settings in PixEdit. You may do this by running PixEdit during the installation procedure on the server and go through whatever dialogs you want to. Remember, if you do this, all your settings will be recorded and replicated to the clients later. If you want only some settings to be replicated, you must manually remove the other keys and values from the registry on the server. Most of the PixEdit dynamic settings are stored under

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Techsoft\PixEdit6]

Note that techsoft provides no official documentation of all these settings, and they are subject to change without any notice. If you decide to edit these settings to accomplish a certain setup of PixEdit for your clients you must therefore develop this by experimenting on your own. However, you may consult Techsoft if you need explanations of specific registry values.

If you want each client to have entirely his own setup of PixEdit which is preserved between each session, then do not run PixEdit during the installation procedure on the server. This type of configuration is generally what Techsoft recommends to avoid problems.

Workspace, menus and toolbars
If you run PixEdit during the installation procedure on the server, it also stores its workspace configuration including menus and toolbars in the registry. This configuration is not compatible between versions of PixEdit and may not be compatible between clients. You should therefore avoid replication of the Workspace to the clients. If you experience problems with menus and toolbars when running PixEdit on a client, it is most likely caused by a replicated Workspace from the server. To remove the PixEdit Workspace from the server you must delete the following key (and all its subkeys) from the registry on the server:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Techsoft\PixEdit6\Workspace]

License issues
When running PixEdit from a Citrix server, you must ensure that the use of this software is compliant with our license agreement. PixEdit has a per-user license agreement, and we do not count simultaneous users. We count users that have access. Thus, as an administrator you are responsible for seeing to that the number of users that have access to PixEdit from your server is no greater than the number of licenses you have aquired.

IBM Kontor 2000 (K2000) issues message "DDE Maximize" error message when connecting to PixEdit version 6.0.14 and earlier. This problem can be resolved by making PixEdit Version 6 compatible with PixEdit version 5 registry settings by downloading and executing the following files:

PixEdit registry settings: Download this file and click Open to install.
PixView registry settings: Download this file and click Open to install.

If your firewall software prevents you from downloading the above files, you can download this zip file instead, unzip and double click on the extracted files.